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Frequently Asked Questions
What trade terms do you offer?
We offer flexible international trade options including EXW (Ex Works), FOB (Haikou/Xiamen Port), and CIF (Cost, Insurance & Freight) to your designated ports.
What is included in your warranty coverage?
We provide a 24-month comprehensive warranty on core components, backed by our ISO 9001-certified quality management system.
How many color customization options are available?
You can choose from over 30 standard colors with Pantone matching. Custom color requests are also available depending on the order quantity.
What are your typical production timelines?
Standard lead times are 15-20 working days post-deposit during the regular season, and 25-30 working days during peak season (August-October).
What payment methods do you accept?
Transactions are secured through a 30% deposit via T/T or L/C at sight to initiate production, with the remaining 70% balance due before shipment.
How are products packaged for long-distance shipping?
We use a professional knock-down (KD) packaging system featuring reinforced steel frames, shock-absorbent EPE pearl cotton lining, and IP67-grade waterproof wrapping.