❓ Frequently Asked Questions
Do you support customized products?
Sure, based on more than 15 years of industry experience, our company has strong R&D and manufacturing capabilities to provide OEM/ODM services.
What is the lead time of the product?
Generally 25-35 days after receiving the deposit. The specific delivery time depends on the items and the quantity of your order.
What are your terms of payment?
T/T 30% as deposit, and 70% before delivery. Other payment terms can be discussed on a case-by-case basis.
How about the warranty term?
1 year warranty for the whole vehicle and 5 years warranty for the lithium battery. We can extend the warranty period according to your needs.
Do you test all your goods before delivery?
Yes, we have 100% test before delivery. We use core components from automotive-grade suppliers to ensure excellent performance and durability.
How to deal with problems that appear during operation?
We provide technical solutions via video, text, or online consultations with our technicians to solve any operational issues.