Q1. Is there any technical help after we receive the carts?
Yes, we supply 24 hours online service for free to assist with any technical requirements.
Q2. Do you have CE documents and other documents for customs clearance?
Yes, we have CE certification. After shipment, we provide the Packing List, Commercial Invoice, and Sales Contract.
Q3. How can I arrange a factory visit?
Simply contact us through our online channels, and we will make a detailed arrangement based on your schedule.
Q4. What is the warranty policy for replacement parts?
We send new parts for free within the warranty period, excluding consumable parts and man-made damage.
Q5. What is the typical delivery timeframe?
Common cart models can be delivered within 3 to 10 working days.
Q6. Can the vehicle colors be customized?
Yes, all colors can be customized according to your specific branding or personal preferences.