Q1: What trade terms do you offer?
We offer flexible international trade options including EXW (Factory pickup), FOB (Port delivery), and CIF (Cost, Insurance & Freight) to your designated ports.
Q2: What's included in your warranty coverage?
We provide a 24-month comprehensive warranty on core components, backed by a professional quality management system.
Q3: How many color customization options are available?
You can choose from over 30 standard colors with Pantone matching. Custom colors are also available upon request (MOQ applies).
Q4: What are your production timelines?
Standard lead times are 15-20 working days post-deposit during regular seasons, and 25-30 working days during peak seasons (August-October).
Q5: What payment methods do you accept?
We accept secure transactions via T/T or L/C at sight. Typically, a 30% deposit is required to initiate production, with the 70% balance due before shipment.
Q6: How are products packaged for shipping?
We use a professional knock-down (KD) packaging system featuring reinforced steel frames, shock-absorbent EPE pearl cotton lining, and IP67-grade waterproof wrapping.