What trade terms do you offer?
We offer flexible international trade options including EXW (Factory pickup), FOB Haikou/Xiamen Port, and CIF to designated ports.
What's included in your warranty coverage?
A 24-month comprehensive warranty on core components is provided, backed by an ISO 9001-certified quality management system.
How many color customization options are available?
You can choose from 30+ standard colors with Pantone matching, or request custom colors (Minimum Order Quantity applies).
What are your production timelines?
Standard lead times are 15-20 working days post-deposit during regular seasons, and 25-30 working days during peak season (August-October).
How are products packaged for shipping?
We use a professional knock-down (KD) packaging system featuring reinforced steel frame construction, shock-absorbent EPE pearl cotton lining, and IP67-grade waterproof wrapping.
What assembly support is provided?
Every shipment includes step-by-step illustrated multilingual manuals, QR-code linked video tutorials, and access to a dedicated technical support hotline.